Orders, Shipping, Returns
Orders and Shipping
Orders are officially accepted once you receive your items. We do not consider initial payment and processing an official contract.
All U.S. orders will receive FREE U.S. Postal Service Mail Shipping. This does not apply to Canada, Hawaii or other International Shipments.
U.S. Postal Service Mail Shipping
We offer Free Shipping. All shipments will take approximately 3-5 business days Tracking information is provided via email to the customer at the time the order has completed. We do not process or ship orders on weekends or holidays.
We ship worldwide through the U.S. Postal Service International Priority Mail. We offer Flat Rate International Priority Mail shipping. Shipping time will depend upon the destination – up to 10 business days following 2-4 business days warehouse processing time. International Priority Mail prices are based on weight and destination and will appear as a Shipping Option in the Shipping Method section of the Checkout Page. Shipping Address information must be provided to receive a shipping quote.
LOST OR STOLEN PACKAGES
. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
Return Policy Click here to submit a RETURN- http://returns/www.frostedcowgirls.com
Items are processed within 3-5 business days, after leaving warehouse.
Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to the store. Store credit will be given for the purchase prices of all eligible returned merchandise. Store credit may be used to purchase the same item in a different size or a completely different item. We do not issue refunds or process exchanges. Store credit never expires.
Defective or Damaged Merchandise
Please inspect your item immediately upon receiving. If you believe it has a defect or damage, you MUST contact within 3 days of receipt. No exceptions!
Defective/DAMAGED ITEMS PROCESS:
- Use your smartphone to take pictures of the defective or damaged area and email the images to email@example.com including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your Frosted Cowgirl account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 36 hours.
CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.
- Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
- Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
- Store credit is issued on the date we receive your returned item(s) from you. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.
Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges.
Please return your items to:
PO Box 250
4677 SE 4th Ave
New Plymouth, ID 83655